Privacy Policy
How SiteHunter collects, uses, and protects your personal information
SiteHunter ("we") respects and protects your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you use SiteHunter, a website traffic intelligence platform (the "Service"), and the rights you have under applicable law.
Please read this Policy carefully before using the Service. By using the Service, you confirm that you have read and agree to this Policy. This Policy works alongside our Terms of Service.
1. Operator and Contact Information
The data controller for the Service is the SiteHunter operator. For any questions or requests regarding the processing of personal information, contact us at:
- Privacy contact email: support@sitehunter.org
- Online form: contact us
We have not appointed a dedicated Data Protection Officer (DPO). The email above handles all data protection matters.
2. Information We Collect
2.1 Information you provide
- Account information: name or nickname, email address, and password (stored encrypted).
- Payment information: transaction amounts, payment status, and billing records. We do not store full card numbers; payment card data is handled by our payment processor (see Section 5).
- Communication records: messages and feedback you send us by email, contact form, or in-product channels.
2.2 Information collected automatically
- Device and network information: IP address, device model, operating system, browser type, and time zone.
- Usage information: page visits, feature usage, activity logs, and session duration.
- Log data: request times, error logs, and performance data.
2.3 Cookies and similar technologies
We use cookies to keep you signed in, remember preferences, and understand how the Service is used. See the Cookie Policy for details.
3. How We Use Information
We process your personal information for the following purposes and legal bases:
| Purpose | Legal basis |
|---|---|
| Providing and maintaining the Service | Contract performance |
| Billing and payment processing | Contract performance |
| Customer support | Contract performance / legitimate interests |
| Service notices (billing, security, policy updates) | Legitimate interests |
| Security and fraud prevention | Legitimate interests |
| Product improvement and analytics | Legitimate interests |
| Compliance with legal obligations | Legal obligation |
| Marketing communications (product news and newsletters) | Your consent |
We may aggregate or de-identify data for statistical analysis. Such data cannot identify any individual.
4. Cookies and Tracking Technologies
| Type | Purpose | Can be disabled |
|---|---|---|
| Strictly necessary | Sign-in, core functionality, and security | No |
| Functional | Language and interface preferences | Yes |
| Analytics | Anonymous usage statistics and product optimization | Yes |
You can manage or delete cookies through your browser settings; see the Cookie Policy for details. Disabling strictly necessary cookies may make some features unavailable.
5. Sharing and Disclosure
We do not sell your personal information, including "sale" as defined by applicable law such as the CCPA. We share information only in these circumstances:
- Service providers: cloud computing, payment, email delivery, and analytics vendors bound by confidentiality obligations. Payment card data is processed exclusively by our PCI-DSS compliant payment processor (Waffo Pancake) and is never stored on our servers.
- Legal and regulatory requirements: in response to law, court orders, or lawful requests from competent authorities.
- Business transactions: in the event of a merger or acquisition, we will notify you in advance and ensure protective obligations continue.
- With your consent: for other purposes based on your explicit consent.
6. Data Security Measures
We protect your information with the following measures:
- Encryption in transit: HTTPS (TLS) across the site.
- Secure storage: sensitive data such as passwords is encrypted or hashed.
- Access control: only authorized personnel may access personal data where necessary.
- Security operations: regular security reviews and vulnerability checks.
If a security incident affects your rights, we will notify you and the relevant regulators as required by law. Please keep your account credentials safe and do not share them with others.
7. Data Retention
| Data type | Retention period | Disposal |
|---|---|---|
| Account information | While the account is active; 90 days after deletion | Deleted or anonymized |
| Transaction records | Retained as required by law | Deleted or archived |
| Communication records | 2 years | Securely deleted |
| System and security logs | 6 months | Securely deleted |
Beyond these periods, or when you request deletion as permitted by law, we will delete or anonymize your data to the extent our legal obligations allow.
8. Your Data Rights
Depending on your location and applicable law (such as the GDPR or CCPA), you may have the following rights. To exercise them, contact us using the details in Section 14, and we will respond within 30 calendar days.
| Right | Description |
|---|---|
| Right to be informed | Know what data we collect and use |
| Right of access | Obtain a copy of your personal information |
| Right to rectification | Correct inaccurate or incomplete information |
| Right to erasure | Request deletion of data under certain conditions |
| Right to restriction | Pause processing in certain situations |
| Right to data portability | Obtain your data in a common format |
| Right to object | Object to processing based on legitimate interests |
| Right to withdraw consent | Withdraw consent-based processing |
You may also access, update, or delete account information at any time through account settings. If you believe we have not handled your request properly, you may complain to your local data protection authority.
9. Marketing Communications and Unsubscribing
With your consent, we may send product news and newsletters by email. You can unsubscribe at any time by clicking the "unsubscribe" link in any email or by contacting us. Unsubscribing does not affect essential notices such as billing, security, and policy updates.
10. Cross-Border Data Transfers
Our servers and service providers (such as cloud and payment processors) may be located in the United States or other countries and regions. For cross-border transfers, we use contractual commitments and data protection agreements to ensure your data receives protection consistent with this Policy.
11. Protection of Minors
The Service is intended for users aged 18 or older and is not directed at minors. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us with information, contact us immediately and we will delete it as soon as possible.
12. Third-Party Links and Services
The Service may contain third-party links or integrate third-party services (such as payment, email, and analytics services). This Policy applies only to information we collect directly. Information collected by third parties is governed by their own privacy policies, which we encourage you to review.
13. Changes to This Policy
For material changes, we will provide at least 15 days' notice through in-product announcements or your registered email, and update the date on this page. Continued use of the Service after changes take effect constitutes acceptance of the updated Policy.
14. Contact Us
For any questions about this Privacy Policy or how we handle personal information:
- Privacy contact email: support@sitehunter.org
- Online form: contact us
Last updated: August 28, 2026